Key Result Register
Illustrative, for a fictional expense management product called Quillon. One objective: make submitting an expense something people finish on the day it happens.
| Proposed key result | Query behind it | Baseline | Move asked | Best ever | Over | Verdict |
|---|---|---|---|---|---|---|
| Median submit lag to 3.0 days | expenses.submitted_at | 8.4 days | 5.4 days | 1.1 | 4.9x | Target implausible |
| Mobile submission share to 55% | event: platform | 31% | 24 pts | 6 | 4.0x | Target implausible |
| Receipt auto-match to 85% | matcher job logs | 62% | 23 pts | 9 | 2.6x | Stretch, mechanism exists |
| Policy rule configured to 70% | policy_rules table | 44% | 26 pts | 7 | 3.7x | Target implausible |
| Cost per report to $2.10 | finance, monthly only | $2.90 | $0.80 | $0.15 | 5.3x | Wrong grain |
| Submission satisfaction 4.5 of 5 | no survey exists | none | - | - | - | No instrumentation |
| Cannot-submit tickets down 40% | tag created 5 wks ago | 5 weeks | - | - | - | Incomplete baseline |
| Time to first approval to 7 days | 3 conflicting definitions | 11, 14 or 19 | - | - | - | Contested definition |
| Ship the mobile receipt scanner | not a metric | - | - | - | - | Not a key result |
Five have a query. Four do not, and they fail four different ways that cost four different things: engineering, a backfill, one decision, and being on the wrong list entirely. Of the five that could be checked, every single target exceeded the metric's own record, at a median of 4.0x. Auto-match survived at 2.6x because the new matching model was in staging and had not existed when the previous record was set. None of the other four had an answer like that.