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Terms of Service for Your SaaS or App
Describe your product, who signs up and how they pay, and get terms of service that match how it actually works, with each section explained.
River writes terms of service that match how your product actually works. For software sold to businesses, it starts from Common Paper's click-through SaaS terms of service, a free standard form built on its cloud service agreement, and fills in your company, plans, governing law and support. For apps used by consumers, where a business form does not fit, it writes new terms around your sign-up, billing, user content and cancellation, and explains what each section does.
Most terms generators run a long questionnaire and paste in every clause they have. The terms that cause trouble are the ones that do not match the product: an arbitration clause nobody agreed to, a refund promise the billing system breaks, a license to user content far broader than the product needs. River reads your description and any terms you already have, and writes only what applies. It also tells you how users should accept the terms, because a link in the footer is often not enough.
This is for founders and small teams launching a web app, mobile app or online tool, and for companies replacing terms copied from somewhere else. Use it before launch or before you start charging. For negotiated contracts with larger customers, use Common Paper's cloud service agreement instead. Your privacy policy is a separate document, and the privacy policy generator writes it from the same facts. For a full set of website policies, see the small business terms of service template.
Terms only bind people who actually agreed to them
Terms of service are a contract, and a contract needs agreement. In Nguyen v. Barnes & Noble, a federal appeals court refused to enforce website terms that were linked on every page, because users were never asked to do anything to show they agreed. The safer pattern is a checkbox or button at sign-up, beside a plain statement that clicking means agreeing, with the terms one click away. River tells you which pattern your sign-up needs and writes the wording.
Subscriptions carry their own rules. Many states regulate automatic renewal for consumers. California's law requires the renewal terms to be shown clearly before purchase, the customer's affirmative consent to them, and an easy way to cancel, including online for people who signed up online. River writes the renewal, price change, refund and cancellation sections to match how your billing really works, and flags anything your checkout page itself has to show.
Products that host what users upload need two more things. The terms should take only the license to user content that the product needs to run, since a broad one alarms users and gains you nothing. And to rely on the copyright safe harbor for user uploads, a service has to designate an agent to receive infringement notices, both on its website and with the Copyright Office. River writes the notice section and reminds you to register the agent, which no terms can do for you.
How it works
Describe your product
What it does, who signs up, how they pay, and anything users upload or create.
River picks the base
Common Paper's terms for business customers, or new terms written around a consumer product.
Get your terms
Terms ready for review, with a short note explaining each choice and anything left to confirm.
Adjust in chat
Ask to add arbitration, change the governing law, or write the sign-up checkbox wording.
What you get
- Common Paper's click-through terms filled in for business customers, or new terms written for consumers
- Only the sections your product needs, from subscriptions and refunds to user content and AI features
- Renewal, price change and cancellation terms written to match how your billing actually works
- Plain advice on how users should accept the terms at sign-up, so the terms actually bind
- Arbitration and a class action waiver drafted only if you want them, with the trade-offs explained
- Every fact River could not confirm marked clearly, instead of a plausible guess left in place
Common questions
Can I just copy another company's terms?
It is risky for two reasons. The terms are usually someone's copyrighted writing, and they describe someone else's product, billing and data practices. Terms that promise refunds you do not give or describe features you do not have can create the very disputes they were meant to prevent. Attach the terms you copied and River rewrites them around your product.
Should my terms include arbitration?
It is a real trade-off. Arbitration with a class action waiver can keep disputes out of court and out of class actions, but consumers can bring many individual claims at once, and each one can carry filing fees you may have to pay. It also needs clear notice and agreement to hold up. River drafts it only if you want it and explains the choice.
My customers are both businesses and consumers. Which terms do I need?
Usually one set written for consumers, because consumer protection rules apply whenever an individual signs up for personal use, and business customers can accept consumer-grade terms. Larger business customers who negotiate can sign Common Paper's cloud service agreement instead, and Common Paper's click-through terms already say that a signed agreement takes their place.
Do I need a privacy policy as well?
Almost certainly. California requires any commercial website or online service that collects personal information from California residents to conspicuously post a privacy policy, and app stores require one too. Terms of service and a privacy policy do different jobs, so keep them separate and make sure they describe the same product.
What should terms say about AI features?
Three things, in plain words: that generated output can be wrong and users should check it, who owns what users put in and what the product produces, and whether user content is used to train models. That last point must match your privacy policy exactly, because a mismatch between the two documents is the kind of statement regulators treat as misleading.
Is this legal advice?
No. River drafts terms from your facts and established forms, explains its choices and marks anything unknown, but it does not give legal advice or promise enforceability in every state or country. If you serve customers in Europe, handle health or financial data, or sell to children, have a lawyer review the terms before launch.
Sources
Built by
Chandler Supple
Co-founder & CEO, River
Chandler has spent the last six years working in AI, building tools for millions of users and Fortune 100 companies. In 2025, he co-founded River to build a new kind of operating system for AI agents.
Terms of Service for Your SaaS or App
Describe what you need, add any files you have, and your workspace opens with the work already underway.