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B2B Positioning Statement Template

Five documents and four sheets that test every clause of a positioning statement against your own closed data, then put a verdict beside it.

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Competitive Alternatives Register

What the picklist said, and what the notes said

Marlowe Field, dispatch software for refrigeration contractors  ·  512 closed opportunities, 118 won, 394 lost

Loss reason as recordedDealsWhat actually happenedDeals
Price171Status quo, nothing bought174
Missing feature88Direct alternative, a named competitor86
No decision61Adjacent alternative, a tool they owned81
Timing44Genuine price loss31
Competitor30Build22
Total394Total394

Where the 171 price rows went

Ninety-six bought nothing from anyone. Thirty-one were real price losses with the buyer saying so in the record. Twenty-six went to a tool they already paid for, and eighteen to a named competitor.

Two findings a picklist cannot produce

The unlike clause was aimed at 86 losses. It read “unlike legacy field service tools.” The 174 deals that bought nothing had no clause anywhere: not in the statement, not on the homepage, not on any of the three comparison pages.

The second largest competitor was an accounting package. Eighty-one losses went to the job module of something the buyer already licensed, and nobody in the building classed it as a competitor.

Buckets come from the call notes and the final thread with the buyer, never from the recorded reason.

Marlowe Field's sales team recorded Price as the loss reason on 171 of 394 lost deals. Re-reading the notes on all 394 found price evidenced on 31. Of those 171 price rows, 96 were deals where the buyer bought nothing from anyone, kept the whiteboard, and mentioned the quote on the way out. Two quarters of discount structure were being argued about on the strength of a picklist with no option for doing nothing.

That is one clause of four, and all four are falsifiable. The segment clause failed too, in a way no workshop reaches. The two attributes sales was qualifying on, industry code and technician count, win at 28.2 percent together. Strip out the deals that also meet the other two attributes and the rest win at 10.2 percent. The definition that actually wins is 16.4 percent of closed opportunities and 44.1 percent of the wins.

Then the surviving differentiator goes on a page, and the moment it says "the only" it is comparative advertising. The Commission encourages naming competitors and evaluates the comparison by the same standard as any other advertising claim, and separately wants a reasonable basis in hand before the claim runs. So it ships with a dated review of all five alternatives on file. Installs into the marketing workspace beside the messaging framework built from customer language and the rest of the template library.

Every clause tested, every exclusivity claim counted, and every comparison dated

Segment Fit with win rates per attribute, Differentiator Evidence with exclusivity counts, and Claim Substantiation with review dates.

Segment Fit

Every attribute alone, then in combination, against 512 closed opportunities and a 23.0% baseline.

Definition testedFilterableClosedWonWin rateMedian ACVVerdict
All closed opportunities51211823.0%$16,900baseline
Growing businesses who value efficiencynofailed
A1  Industry classification 238220yes3077424.1%$15,200weak
A2  Eight to sixty techniciansyes2897526.0%$18,400weak
A3  Type III or Universal certification on staffyes1807038.9%$29,700held
A4  Maintenance contracts 40%+ of revenueyes1707041.2%$31,100held
A1 and A2, what sales qualified onyes2416828.2%$17,800weak
A1 and A2, excluding deals that meet A3 and A4yes1571610.2%$9,400failed
All four attributesyes845261.9%$41,400the segment
Outside all four attributes4286615.4%$12,800

The two attributes the sales team already qualified on carry almost nothing. Together they win at 28.2%. Remove the deals that also meet the certification and maintenance-revenue tests and the remaining 157 win at 10.2%, below the 23.0% baseline.

Neither surviving attribute works alone. Certification without recurring maintenance revenue wins at 9.0%. Maintenance revenue without low-pressure equipment wins at 10.5%. The pair together reaches 56.6%, which is why every attribute gets tested individually before being tested as a set.

Median cycle is 34 days inside the segment and 71 outside it. The segment is 16.4% of closed opportunities and 44.1% of the wins.

Differentiator Evidence

Nine claimed differentiators, checked against the public documentation of five alternatives on one dated pass.

Claimed differentiatorAlternatives claiming itMeasurementVerdictDisposition
Modern and easy to use interface5 of 5none existstable stakesProduct pages
Mobile app for technicians5 of 5none neededtable stakesProduct pages
Real time scheduling and dispatch5 of 5none existstable stakesProduct pages
Accounting integration4 of 5packages supportedtable stakesProduct pages
Customer portal for quote approval3 of 5none existstable stakesProduct pages
Better supportnot assessablenone publishedunmeasurableDropped
Built by people from the tradenot assessablenot applicableunmeasurableAbout page
Faster setupno basis statednow measuredunmeasurable as writtenRewritten as a measured promise
Dispatch validated against the certification each technician holds0 of 5jobs assigned to an uncertified technicianholdsThe differentiator

One of nine survived, and it is the one connected to the segment. The EPA defines four Section 608 certification types and they govern what a technician may touch: Type I small appliances, Type II high pressure, Type III low pressure, Universal everything. A contractor living on low-pressure chiller contracts has few Type III technicians and a dispatch constraint no general scheduler models.

Table stakes were not deleted, they were routed. All five moved to the product pages, where a buyer comparing a shortlist still needs to see them. None of them can appear in the sentence that explains why to switch.

Faster setup was the useful failure. The capability underneath it was real, so it became a median measured per implementation and reviewed monthly.

Claim Substantiation

One row per claim per surface. Three rows are live right now with no basis of comparison stated.

Claim as writtenTypeSurfaceBasis statedStatusNext review
Will not send a technician to a job their certification does not covercapabilityHomepage heronot applicablesubstantiatedannual
Will not send a technician to a job their certification does not covercapabilityCategory pagenot applicablesubstantiatedannual
The only dispatch software that enforces refrigerant certificationsuperiorityComparison pages, threeyessubstantiatedquarterly
The only dispatch software that enforces refrigerant certificationsuperioritySales deckon the next slidesubstantiatedquarterly
The only dispatch software that enforces refrigerant certificationsuperiorityPaid search ad copyno room in the adnot substantiatedpull or shorten
The only dispatch software that enforces refrigerant certificationsuperiorityReview site profilenonot substantiatedrewrite
The only dispatch software that enforces refrigerant certificationsuperiorityOutbound email templatenonot substantiatedrewrite
Live in one weekobjective performanceHomepage hero; pricing pagemedian, stated on the pagesubstantiatedmonthly
Faster setup than legacy field service platformssuperiorityRetirednowithdrawnnot applicable

A superiority claim is never in one place. This one is on nine surfaces, three of them carrying no basis of comparison at all. The review date closes only when every surface agrees with the current evidence file, which is why the sheet tracks surfaces rather than claims.

The expiry is the point. A capability comparison is true on the date it was checked and false the day a competitor ships the feature, quietly, on a page nobody is watching. Quarterly for software claims, annual for anything resting on a standard or a certification.

The evidence file holds a stored copy of every page checked, not a link. The link changes and the archive is the whole point.

What's in the pack

01

Competitive Alternatives Register

Every loss sorted into status quo, direct, adjacent, build or evidenced price, with the recorded reason beside it and the buyer's own sentence in the row.

02

Segment Fit

Win rate, median contract value and median cycle for every attribute alone and in combination, with a verdict of held, weak or failed on each line.

03

Differentiator Evidence

Each claim against how many alternatives make it, where that count came from, the measurement if one exists, and the demonstration if one exists.

04

Claim Substantiation

One row per claim per surface, with the evidence file, the basis of comparison, and the review date a capability comparison expires on.

05

Positioning Statement

The statement in one sentence, then the four clauses written out separately with the number that supports each one beside it.

06

Alternatives Analysis

The full re-read of every lost deal, the picklist beside it at the same total, and what each bucket of buyers was actually optimising for.

07

Rationale Note

The category not chosen, the attributes deleted for not being observable, and every differentiator that failed with the count that failed it.

08

Method and Substantiation Standard

The four tests in the order that narrows them, and what has to exist before a comparative claim reaches a page.

How to use it

  1. 1

    Open in River, or take it blank

    Open the pack in River and send your closed opportunities, or download the Word documents and CSV sheets and run the four tests by hand.

  2. 2

    Re-read the losses first

    The alternatives decide what your differentiators have to be different from. Ignore the loss reason field and read what the notes actually say happened.

  3. 3

    Turn the segment into a filter

    Rewrite every attribute as something you could apply to a list, delete anything not observable from outside, then test each one alone before testing them together.

  4. 4

    Count the exclusivity, then date it

    Read five competitors' documentation and count how many make each claim. Whatever survives gets an evidence file with a review date before it ships.

Frequently asked questions

Is this template free?

Yes, with no account, no card and no email gate on the download. Edit with AI is the optional half: River re-reads your closed deals, runs the four tests and fills the sheets with verdicts. Every pack sits in the template library.

How much win-loss data do I need?

Twenty losses read properly beat five hundred sorted by a picklist. The segment test needs enough closed deals to split without the numbers becoming noise, which in practice is a couple of hundred. The alternatives test works from whatever you have today.

Why not just run a positioning workshop?

A room with a whiteboard is an instrument for producing agreement, and agreement is what people reach when nobody has looked at the numbers. All four clauses of a positioning statement are falsifiable against data you already own, so the room is optional and the test is not.

Our loss reasons say price. Is that wrong?

Usually it is under-recorded rather than wrong. Price is the option a representative picks when the reason is unknown, so most of it turns into something else on a re-read. In the worked example, 96 of the 171 price rows bought nothing from anyone.

What counts as an enumerable segment attribute?

Anything you could filter a list on without asking the prospect. An industry classification, a headcount band, a revenue mix, a licence or certification held, a system already in place, a trigger event with a date. Growing and values-efficiency are neither. Once the segment holds, the ICP pack tests the same attributes against retention rather than win rate.

Why does a positioning template care about the FTC?

Because the differentiator ends up on a page. Any claim saying "the only" compares you to every alternative, which makes it comparative advertising with a substantiation standard behind it. The pack gates that with an evidence file and a review date rather than a legal review.

What happens after the statement is written?

The clauses become copy and the differentiator becomes a comparison. Take the proven segment and alternatives into a homepage rewrite with a claim-to-proof map, then into a battlecard for the alternatives that actually showed up.

Find out what your losses were actually lost to

Take the Word documents and CSV sheets blank, or open this exact pack in River and send it a year of closed opportunities.

Edit with AI