Search "insurance agency client review template" and the results are almost entirely about collecting client testimonials and Google reviews, not about running the review itself. The few generic checklists that do exist ask an agent to confirm coverage is "still adequate" without saying against what. Nothing on the first page reads the policy's own sublimit or coinsurance clause and checks it against a specific fact about the client's year.
The Halvorsen household added a primary suite and remodeled the kitchen, raising their home's replacement cost from $370,000 to $455,000 on the contractor's final invoice rather than the original renovation estimate. Coverage A stayed at $310,000: 68.13 percent of the new replacement cost, twelve points under the 80 percent line the HO-3 form requires for full-cost claim payments. On a $40,000 claim today, that gap alone costs the household $5,934.07 in a coinsurance penalty, computed straight from the two numbers on the declarations page.
The same review catches a newly licensed teen driver not yet listed on the auto policy, and a $1,000,000 umbrella whose own underlying-limit requirement the current auto liability does not meet. It also catches a $12,000 pottery studio under a $2,500 business-property sublimit no rider can raise. When a fix replaces rather than endorses a policy, the NAIC's replacement regulation requires a signed notice before the old one cancels. The real estate pack runs the same discipline against contract dates, and the onboarding pack starts the file this review checks.
Gap Summary